Terms of Service

By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service ("Terms") carefully before using our website or services. If you do not agree with these Terms, please do not use our services.

Services

Scope of Services

North Thompson River Plumbing Services provides a wide range of plumbing services, including but not limited to residential and commercial plumbing, emergency repairs, fixture installations, and maintenance services. Detailed descriptions of our services can be found on our website.

Service Availability

We strive to offer our services promptly and efficiently. However, service availability may be affected by factors beyond our control, such as weather conditions, supply chain disruptions, or other unforeseen circumstances.

Appointments and Cancellations

Scheduling

Appointments can be scheduled by contacting us via phone, email, or our website. We will confirm your appointment and provide an estimated time of arrival.

Cancellations

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may incur a cancellation fee.

Pricing and Payment

Estimates and Quotes

We provide free estimates and quotes for our services. These estimates are based on the information provided by the customer and are subject to change upon a detailed assessment by our technicians.

Payment Terms

Payment is due upon completion of the service unless otherwise agreed upon. We accept various forms of payment, including cash, credit cards, and electronic transfers. Late payments may incur additional fees.

Customer Responsibilities

Access to Premises

Customers must provide our technicians with safe and reasonable access to the premises where the services will be performed. Any obstacles or hazards should be removed in advance.

Accurate Information

Customers are responsible for providing accurate and complete information regarding the nature of the plumbing issue. Any misinformation may affect the quality and timeliness of our services.

Warranties and Guarantees

Service Warranty

We stand by the quality of our work and offer a warranty on our services. The duration and terms of the warranty will be specified in the service agreement or invoice. This warranty covers only the specific work performed and does not extend to unrelated issues or subsequent problems arising from other causes.

Manufacturer Warranties

Any fixtures or parts provided by North Thompson River Plumbing Services are covered by the manufacturer’s warranty, if applicable. We will assist with warranty claims but are not responsible for the terms set by the manufacturer.

Liability

Limitation of Liability

North Thompson River Plumbing Services is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by the customer for the specific service provided.

Indemnification

Customers agree to indemnify and hold harmless North Thompson River Plumbing Services, its employees, and agents from any claims, damages, or expenses arising from the customer’s breach of these Terms or misuse of our services.

Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes arising from these Terms or our services will be resolved in the provincial courts located in British Columbia.

Thank you for choosing North Thompson River Plumbing Services. We look forward to providing you with exceptional service.